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Delivery
PartsforVolvosOnline.com, (PFS Parts Ltd.)normally ships within one to two working days,
with expected delivery being within 2-4 working days (UK) or 5-9 working days (International) from the date of order
placement. Delivery is normally by Royal Mail, Air Mail , Parcel Force or 'Parcel
Force Worldwide' depending on the weight of your order and/or the shipping
destination. Please note that we may also use other courier services not listed here at our sole discretion.
PFS also offers a next working day delivery service should it be required (UK only).
Please note, working day refers to weekdays - Monday to Friday, and does not cover Saturday or Sunday or bank holidays.
In the event that
all or part of your order is not in stock, we shall inform you by e-mail
as soon as possible. Non-stock items normally ship within 7-10 days. PFS Parts Ltd. will endeavour to keep you regularly updated on any non-stock
items ordered and that are on back order for more than 10 days. PFS Parts Ltd., shall not be held liable for any delay or failure to achieve any delivery
or other date, all dates being estimates only.
All packages are covered by transit insurance for a period of 28 days from
the date of shipment from PFS Parts Ltd. In the case of any damage or instances
of delivery failure you MUST inform us (PFS Parts Ltd.) within
21 days of the date of shipment. You should send an email to sales@pfsparts.com
clearly stating your order number, together with details of the problem. Failure
to notify us may result in your package no longer being covered by insurance,
and consequently the liability for loss or damage will have to be borne by the
customer.
Deliveries will be made to the delivery address provided by you during checkout,
you may select a different delivery address to your billing address if required
(eg. a work address etc.). Please note that we can only ship to the one delivery
address provided and can not use any alternative (eg neighbour etc.). All packages
must be signed for at the delivery address provided and will not be left without
a signature.
Shipping Charges
Shipping charges are calculated based on location, weight of the product including
packaging, volumetric weight if applicable and necessary insurance coverage
and handling charges. You can view the relevant shipping charges to your chosen
destination easily by adding any product to your 'Shopping Cart', below the
cart you will see a table of applicable shipping charges.
International Shipping and large packages.
In certain cases shipping prices quoted and/or charged may later be found
to be insufficient to cover the costs of shipping orders internationally. This
can
be caused where
the volumetric weight (package size) is substantially higher than the actual
package weight. If this is the case we will contact you before shipping to
inform you of any additional charges, you will then have the option of either
paying these extra charges, using a less expensive shipping method, e.g. surface
mail/freight or of cancelling your order.
Undeliverable Orders
Orders that have been correctly despatched to the shipping
address as supplied by the customer, and which are subsequently returned to
PFS as undeliverable,
whether
by courier
or postal service, are subject to a maximum refund of the value of the products
ordered only, (not including shipping costs). Furthermore, the customer is
also liable to pay any applicable return postage costs, as well as make further
payment for re-shipment
should
this be required.
To avoid this situation, you are strongly advised to double check that
the shipping address you provide for your order is accurate.
Tax Charges
PartsforVolvosOnline.com, is registered in Great Britain for VAT. Registration
Number 809 9149 94. All orders to destinations within the UK and/or EEC will
have VAT added to the value of the order. At this time PFS is unable to ship
goods within the EEC exclusive of VAT.
Orders shipped to non-EU destinations
do not have to pay VAT. Prices
do not include any customs duty and excise or any other local taxes
for goods shipped outside the EU. All such duties and taxes shall be paid
by Customer, but Customer shall not be liable to pay any tax to the extent
it has complied with the relevant tax exemption requirements and delivered to
Seller satisfactory documentary proof acceptable to Seller of exemption from
such tax.
Guarantee
All products are supplied with the manufacturers guarantee.This does not affect your statutory rights.
Cancellation
If you are a UK customer, you have a statutory right to cancel your order
within 7 days of receipt. You may do this by taking or sending by post, fax
or e-mail a WRITTEN notice of cancellation to:
Customer Services
PFS Parts Ltd,
Unit 8 - Saxon Court
Bradfield Close
Finedon Road Industrial Estate
Wellingborough, Northants
NN8 4RQ
United Kingdom
E-mail: customerservices@partsforvolvosonline.com
Tel: 0844 800 2741 / 0844 800 2742
Fax: 0844 800 2740
Please note that the above right does not apply for any non-defective ECU
or PPC upgrades that have been specifically programmed for your vehicle, these items are not returnable under any circumstances.
When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused.You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products.
If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to PartsforVolvosOnline.com will be deemed to be the responsibility of the customer and any costs arising from this will be for the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.
Any stock order placed that has been correctly supplied by PartsforSaabs.com and is subsequently not required can be returned to us unused, subject to a restocking fee of 20%. In this instance, the cost of return carriage must be paid by the customer.
Non-stock or Special orders (i.e. those that have been ordered specifically
for your vehicle and can not be resold) cannot be cancelled, such items include
but are not limited to ECU & PPC upgrades.
Stock orders can be cancelled prior to despatch without penalty.
Inspection/Return procedures
Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify PFS Parts Ltd. promptly of any non-conformance. Failure to notify PFS Parts Ltd. within that 30-day period will constitute acceptance of the products for all purposes.
No product may be returned for any reason without the prior approval of PFS
Ltd. Customer is responsible for returning products to PFS Parts Ltd. at the Customer's
risk and expense. Prior to returning product(s) to PFS Parts Ltd. the Customer must
obtain a Return Material Authorisation ("RMA") number from PFS Parts Ltd. by e-mailing Parts for Volvos returns@partsforvolvosonline.com or calling 0844 800 2741. PFS Parts Ltd. shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to PFS Parts Ltd. in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging.
Please note that once you have been issued with an RMA, goods to be returned
should be despatched promptly via insured delivery service to PFS at the address
provided below. All goods to be returned MUST be returned within 14 days of issue of your RMA.
Any goods not returned within a 14 day period following issue of your RMA may
be subject to additional charges or in certain circumstances become non-refundable.
International Returns
As above you must contact us prior to returning any items to us. Once authorised
for return, all packages must be clearly and prominantly marked on the outside
of the package as being 'returned to original sender' it is also important that
this is clearly marked on any customs documentation together with the reason
for return. Any packages not clearly marked as such may become liable for import
duty and taxes, in this instance delivery to us may be refused or duties/taxes
charged as such to the sender.
Returned products should be shipped together with your RMA to the following
address:
All returns should be sent to:
Returns Department
PFS Parts Ltd,
Unit 8 - Saxon Court
Bradfield Close
Finedon Road Industrial Estate
Wellingborough, Northants
NN8 4RQ, United Kingdom
United Kingdom
E-mail: returns@partsforvolvosonline.com
Tel: 0844 800 2741 / 2742
Fax: 0844 800 2740
Any product(s) returned to PFS Parts Ltd. shall become the property of PFS Parts Ltd.
If PFS Parts Ltd. determines that failure of the product(s) was not a result of a
defect in materials or workmanship within the terms of the manufacturers warranty,
PFS Parts Ltd. reserves the right to charge Customer for the parts. Seller will advise
the Customer prior to assessing these charges.
PartsforVolvosOnline.com complies with the European Union 'Distance Selling
Directive'. http://www.dti.gov.uk/ccp/topics1/ecomm.htm |
